Amazon SEND
Discover
China to Australia
shipments by Ocean and Air
With Amazon SEND you can ship eligible cargo from China directly to Amazon fulfilment centres in Australia.
Amazon SEND Rewards Offer 2024 for Air shipments
Sellers can receive a reward worth 10% of their Amazon SEND air shipping fees, by using SEND to inbound eligible inventory to Amazon AU FCs during the Offer Period. T&Cs apply
Why Amazon SEND?
By using this service, you will contract with an external third party, being a partnered carrier, to help with your international inbounding needs. Once the partnered carrier picks up your shipment, they will handle end-to-end shipping from customs clearances to delivery to the Amazon fulfilment centre. For more information, see Amazon SEND Program Terms.
Amazon SEND offers competitive shipping rates, the convenience of adding your shipping and customs information to the Send To Amazon Workflow, automated tracking and shipping label printing.
This service is available for sellers that use Fulfilment by Amazon (FBA) or Multi-Channel Fulfilment wishing to send small parcel deliveries or LTL cargo from eligible locations in China to Amazon fulfilment centres in Australia using the Send to Amazon workflow.
The Amazon SEND carrier will either pickup your shipment or, you can deliver it to a nominated drop off point, and it will be delivered to the designated Amazon fulfilment centre where your products will be stored until we pick, pack and ship them to fulfil a customer order.
Amazon SEND offers competitive shipping rates, the convenience of adding your shipping and customs information to the Send To Amazon Workflow, automated tracking and shipping label printing.
This service is available for sellers that use Fulfilment by Amazon (FBA) or Multi-Channel Fulfilment wishing to send small parcel deliveries or LTL cargo from eligible locations in China to Amazon fulfilment centres in Australia using the Send to Amazon workflow.
The Amazon SEND carrier will either pickup your shipment or, you can deliver it to a nominated drop off point, and it will be delivered to the designated Amazon fulfilment centre where your products will be stored until we pick, pack and ship them to fulfil a customer order.
Ship the Right Volume for Your Business
Amazon SEND offers two shipping solutions: Air or Ocean.
Small Parcel Delivery (SPD)
When using the Amazon SEND air service, you will be able to send small parcel deliveries (SPDs) from China to fulfilment centres in Australia. Small-parcel deliveries are for items packed in individual boxes, and the shipping boxes individually labelled for delivery.
Less-than-container load (LCL)
When using the Amazon SEND Ocean service, you will be able to send LCL (Less than Container Load) shipments from China to fulfilment centres in Australia. LCL consists of consolidating your shipments with inventory from other Amazon sellers and ship them directly to fulfilment centres to save you time at your destination. By sharing a container, you can ship the right amount of inventory without having to wait to fill an entire container.
Small Parcel Delivery (SPD)
When using the Amazon SEND air service, you will be able to send small parcel deliveries (SPDs) from China to fulfilment centres in Australia. Small-parcel deliveries are for items packed in individual boxes, and the shipping boxes individually labelled for delivery.
Less-than-container load (LCL)
When using the Amazon SEND Ocean service, you will be able to send LCL (Less than Container Load) shipments from China to fulfilment centres in Australia. LCL consists of consolidating your shipments with inventory from other Amazon sellers and ship them directly to fulfilment centres to save you time at your destination. By sharing a container, you can ship the right amount of inventory without having to wait to fill an entire container.
Amazon SEND: How does it work?
From your manufacturer or warehouse in China
Carrier pick up or drop off within China
Export customs clearance in China
Air express/Ocean frieght from China to Australia
Australian Import customs declarations
Delivery to a FBA fulfilment centre in Australia
What are the benefits of Amazon SEND?
Competitive shipping rates
You will receive competitive shipping rates when you send your inventory from an eligible pickup location in China to an Australian Amazon fulfilment centre
Seamless integration
Book your shipment, enter customs information and schedule pickup or drop off with the carrier while creating your FBA shipment
Door to door pickup and delivery
Once you create your shipment you can drop it to a nominated collection point or, the carrier will pickup your shipment according to the pickup schedule and deliver it to the Australian fulfilment centre, helping to reduce inbound friction or delays
Competitive speeds
Your shipments will be promptly delivered to nominated fulfilment centre which may help make your inventory available to customers faster than other carriers
No minimum commitment
Use the service on a per-shipment basis
Get started with Amazon SEND
Step 1
Enter an agreement with the Amazon SEND carrier
Before creating your first Amazon SEND shipment you will need to enter an agreement with the SEND carrier:
For air shipment (JiuFang (the SEND air carrier). You can contact the carrier directly via: Wechat (ID 13823679684), mobile (4007755801) or email (sendcs@tofba.com)
For ocean shipments (Dainifei the SEND ocean carrier). You can contact the carrier directly via: mobile (18616537215/19538869701) or email (dnf@dainifei-league.com/bianxinyi@dainifei-league.com)
For air shipment (JiuFang (the SEND air carrier). You can contact the carrier directly via: Wechat (ID 13823679684), mobile (4007755801) or email (sendcs@tofba.com)
For ocean shipments (Dainifei the SEND ocean carrier). You can contact the carrier directly via: mobile (18616537215/19538869701) or email (dnf@dainifei-league.com/bianxinyi@dainifei-league.com)
Step 2
Confirm the inventory you want to send
Enter your “ship from” address, products, box dimensions and weight in Step 1 of the Send To Amazon workflow.
Step 3
Select the Amazon SEND carrier
You will then need to select your preferred shipping mode. For Ocean, select “Ocean Shipping – LCL” as the shipping mode.
For air, select “Air Express” as the shipping mode. After that you will need to and provide shipping party and shipment details.
For air, select “Air Express” as the shipping mode. After that you will need to and provide shipping party and shipment details.
Step 4
Book and track your shipment
Click Confirm Shipment, after selecting the checkbox to agree to the Amazon SEND program policy. Only confirm the shipment if you have already contacted the partnered carrier offline and agreed to use their services.
Download the box labels (including carrier shipping labels and FBA labels) and affix them to the boxes. Click Complete shipment to send a notification to the carrier for pickup slot confirmation.
Download the box labels (including carrier shipping labels and FBA labels) and affix them to the boxes. Click Complete shipment to send a notification to the carrier for pickup slot confirmation.
Frequently Asked Questions
What do I need to do before booking my first Ocean/Air shipment with the partnered carrier?
You are required to contact the partnered carriers directly before using this service for the first time. You must enter into an agreement with the partnered carrier before you can make a booking on Seller Central for your eligible shipments. When contacting the partnered carrier, let them know you'd like to sign up for the Amazon SEND program in Australia.
Note: By making a booking, Amazon will share your details with the partnered carrier for the purposes of allowing the carrier to provide their shipping services. Once you have made a booking in Seller Central, the partnered carrier might contact you directly (for example, via email or phone) regarding your shipment. Ensure you contact the partnered carrier and enter into an agreement with them before making your first booking in Seller Central to avoid any processing or administrative delays.
Note: By making a booking, Amazon will share your details with the partnered carrier for the purposes of allowing the carrier to provide their shipping services. Once you have made a booking in Seller Central, the partnered carrier might contact you directly (for example, via email or phone) regarding your shipment. Ensure you contact the partnered carrier and enter into an agreement with them before making your first booking in Seller Central to avoid any processing or administrative delays.
Will Amazon manage payments to the carrier on my behalf?
No, Amazon SEND is provided by a third party carrier meaning you are required to enter a contract directly with an external carrier and manage payments with them directly offline.
Who manages the customs process?
The SEND partnered carrier will do the customs clearance at both origin and destination on the seller’s behalf, based on the information provided by the seller in the shipping documents. If customs duty is charged on the shipment by destination Customs, the partnered carrier will pay the customs duty, and the same will be charged to the seller by the partnered carrier.
If the carrier receives any questions regarding the shipment from Chinese or Australian Customs, the carrier will reach out to the seller directly for additional information.
If the carrier receives any questions regarding the shipment from Chinese or Australian Customs, the carrier will reach out to the seller directly for additional information.
What if my shipment contains dangerous goods (also called hazardous materials or hazmat)?
Dangerous goods are prohibited from being shipped using the Amazon SEND program, so you will need to send any shipment that contains dangerous goods with your own carrier. For more information, see Examples of products that may be regulated as dangerous goods.
How is the shipping cost estimated on Seller Central?
Estimated shipping costs will be displayed on Seller Central based on the shipment packing information you provide (box weights and dimensions), product category and the billable weight, along with the rate cards provided by the partnered carrier.
You are responsible for providing accurate shipment information and for the actual cost of the shipment. Providing inaccurate information may result in additional charges imposed by the carrier or your ineligibility to continue using the service. The estimated shipping cost does not include value -added services or surcharges.
You are responsible for providing accurate shipment information and for the actual cost of the shipment. Providing inaccurate information may result in additional charges imposed by the carrier or your ineligibility to continue using the service. The estimated shipping cost does not include value -added services or surcharges.
Does the partnered carrier impose a minimum charge?
The partnered carrier imposes a 5kg minimum fee for Amazon SEND shipments. The minimum fee will be imposed by the partnered carrier for any shipments that weigh less than 5kg (max between gross weight and cubic weight (Height*Width*Length/6000). Please contact the partnered carrier if you have any questions about the minimum charge.
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