FULFILMENT BY AMAZON
Save time and help grow your business with FBA
Already selling on Amazon?
Let Amazon pick, pack, and ship your orders
You sell it, we ship it. Amazon has one of the most advanced fulfilment networks in the world. With Fulfilment by Amazon (FBA), you store your products in Amazon's fulfilment centres, and we pick, pack, ship, and provide customer service for these products. FBA can help you scale your business and reach more customers.
Get started with FBA
Fulfilment by Amazon can help eliminate your fulfilment headaches and help you scale your business.
Step 1
Set up FBA
If you are completely new to Selling on Amazon, the first step is to register as a Seller. If you are already registered as a Seller on Amazon, login to Seller Central.
Step 2
Create your product listings
Once you add your products to the Amazon catalogue, specify FBA inventory.
Step 3
Prepare your products
Prepare your products for safe and secure transportation to a fulfilment centre, according to Amazon packing guidelines and shipping and routing requirements.
Step 4
Ship your products to Amazon
Create your shipping plan, print Amazon shipment ID labels, and send your shipments to Amazon fulfilment centres. Learn more about sending inventory to Amazon.
Once Amazon receives your products at the fulfilment centre, they are available for customers to buy. Visit Seller Central Help to learn about manage FBA orders.
SELLER SPOTLIGHT: GOAL PREP
FBA was a huge part of us choosing to go ahead with Goal Prep. We had neither the time nor space to handle all the orders and shipping, especially with a new baby.Emma GeerlingsFounder, Goal Prep
The benefits of FBA
Fast, free, and convenient delivery choices
Amazon Prime members love free two-day shipping on their Prime-eligible orders, and all Amazon.com.au customers can get free shipping on eligible orders over $39. Premium delivery options enhance customer shopping experiences and in turn, increases customer demand and loyalty.
Customers get Amazon's trusted customer service and returns
FBA leverages the Amazon customer service network stretching around the globe, managing customer inquiries, refunds, and returns for your FBA orders.
- FBA customer support: Customers can contact our customer support via phone or email, day or night. This service is provided at no extra charge to you, with the exception of the Returns Processing Fee for select product categories. When you use FBA, your time can be spent growing your business or taking a vacation, rather than managing customer service
- FBA returns: For orders from the Amazon.com.au website that Amazon fulfils, we will manage all customer service associated with fulfilment of your FBA products. Our Online Returns Centre provides customers with help pages and details about how to contact us in case of concerns. If the customer wants to return a product, we direct them to our convenient Online Returns Centre. Read more about FBA policies regarding Customer Returns for Orders Placed on Amazon.com.au.
Our Multi-Channel Fulfilment service lets your business scale quickly
Our fulfilment centres are built with your inventory in mind, and there's no minimum for the number of products you send. We handle the details to save you time, so you can focus on your business. FBA’s specialized service can help you grow your business without new investments in capital or staffing:
- Multi-Channel Fulfilment: Sell from your own or third-party ecommerce sites, with Amazon picking, packing, and shipping to your customers.
It's cost-effective
Pay as you go—you are charged for storage space and the orders we fulfil. The cost of shipping is included in your fees, with no extra charge for Amazon Prime FREE Two-Day Shipping and free shipping on eligible orders. Fees for Selling on Amazon and optional services may apply.
FBA storage and fulfilment fees
Inventory storage fees
Charged for all items stored in an Amazon fulfilment centre, and based on your daily average volume of inventory measured in cubic feet. See how to determine the product size tier for your items.
Long-term storage fees
Assessed monthly for all items stored in a fulfilment centre for more than 365 days. Maintaining sound inventory health can help you avoid long-term storage fees.
Fulfilment fees
Charged per unit for picking and packing your orders, shipping and handling, customer service, and product returns. Use the FBA revenue calculator to estimate fees and see how to preview your fees.
Unplanned services fees
Charged when inventory arrives at a fulfilment centre without proper preparation or labeling, making unplanned services required. See unplanned services.
Removal order fees
You can have Amazon return or dispose of your inventory in a fulfilment centre for a per-item fee.
Returns processing fees
The FBA returns processing fee applies to customer-returned products sold on Amazon in categories for which Amazon offers free return shipping.
Referral fees
All sellers (regardless of plan type) pay a referral fee on each item sold. Items in some categories have a per-item minimum referral fee.
Learn more about the cost of FBA. Use the Fulfilment by Amazon Revenue Calculator on Seller Central to estimate your FBA fees.
FBA inventory management
Use the tools in your seller account to list products, create shipping plans, send in shipments, track and monitor your shipments, and remove inventory from Amazon fulfilment centres.
Track inventory age
Improve sell-through rates and avoid long-term storage fees. Use Inventory Age tools to understand how much inventory you’re holding, and see how long it’s been in fulfilment centres.
Fix stranded inventory
Keep your listings active by including necessary pricing and condition information and resolving errors. If your inventory is in fulfilment centres without an associated active listing, it’s not available for purchase.
Help grow your business with Fulfilment by Amazon
Already selling on Amazon?