Strategic guidance to help grow your business on Amazon

As soon as you enrol, you will receive a welcome pack with the most important information about the SAS program. Your Marketplace Consultant will set up a kick-off meeting with you. In this meeting, you will get to know each other, review the current performance of your Amazon account and set priority areas on which you will focus in the next months. After this, with your Marketplace Consultant’s support, you will dive deep into your selected focus areas using our analytical reports to derive strategic recommendations for your account with concrete action points. You and your Marketplace Consultant will continuously work together on the improvement of your performance on the Amazon Australia store and discuss progress in business reviews once per month. In between, your Marketplace Consultant will be available via phone or e-mail.

Yes, all Marketplace Consultants are Amazon employees who receive in-depth training and have access to internal expert teams to best assist Sellers enrolled in SAS. Note that the advice provided by Marketplace Consultants does not constitute legal, financial, or tax advice.

Your candid feedback is the key to our collective success. We strive to be the most customer-centred company in the world. As a Seller on the SAS program, you are our customer. Therefore, we have avenues to help ensure your feedback is heard. You can provide feedback through our quarterly survey and anytime feedback survey. You also have the option of addressing your SAS Marketplace Consultant’s manager.

You will be billed in the first five calendar days of the month. Your monthly fees are calculated on the preceding month’s turnover on the Amazon Australia Store. Monthly fees are net of applicable taxes and are non-refundable. Fees are paid via your account balance. If the account balance is insufficient to cover the monthly bill, the remainder of the fee will be charged to the credit card on file.