您售出商品，我们来配送
亚马逊的多渠道配送让您可以使用亚马逊世界一流的配送网络、运营专业知识和值得信赖的配送选项，无论是 Amazon.com.au 订单还是其他澳大利亚销售渠道订单，都能让您的业务得到发展。
快捷可靠的物流配送
充分利用亚马逊 Prime 的高效性和准确性优势。对于亚马逊以外的销售，您可以为买家提供标准、加急或优先配送选项。
简化运营
使用单一库存来源管理线上销售。借助亚马逊的自动库存配置，缩短商品与买家之间的距离，将与运输承运人的对接工作和您的部分事务都交给亚马逊完成。
即时、灵活的可扩展性
在不增加固定成本的情况下发展业务。借助多渠道配送，无需额外增添资源即可应对销售旺季带来的挑战。
连通多个电子商务渠道
可以配送任何购物渠道的订单，包括品牌网站、移动市场、社交网络、商品目录等。有关如何轻松连通多渠道配送的详细信息，请联系您的电子商务提供商。
有竞争力的定价
通过我们简单、可预测的定价保持低成本。分拣、包装和配送只收一次费用。无需注册费即可开始使用，发货才需付款。
多渠道配送的运作方式
将您的全部或部分库存直接运送到亚马逊运营中心。当买家在您的网站或其他第三方销售渠道上购买商品时，我们会收到您的订单，然后分拣、包装并直接发货给买家。
无论是否使用亚马逊物流，您都能使用多渠道配送。如果您使用亚马逊物流在亚马逊商城销售商品，则您的现有库存将服务来自亚马逊买家和您的其他销售渠道买家的订单。
无论是否使用亚马逊物流，您都能使用多渠道配送。如果您使用亚马逊物流在亚马逊商城销售商品，则您的现有库存将服务来自亚马逊买家和您的其他销售渠道买家的订单。
Getting started
Step 1 Submit your order
观看我们的教学视频，了解如何通过卖家平台提交订单。
Step 2 Configure your ecommerce website
Select your ecommerce provider for details on how to easily connect to MCF.
Step 3 Connect via API
With the Amazon Selling Partner API, you can connect any website to Amazon and refresh inventory, place orders, and run reports.
多渠道配送定价
将您的全部或部分库存直接运送到亚马逊运营中心。当买家在您的网站或其他第三方销售渠道上购买商品时，我们会收到您的订单，然后分拣、包装并直接发货给买家。
无论是否使用亚马逊物流，您都能使用多渠道配送。如果您使用亚马逊物流在亚马逊商城销售商品，则您的现有库存将服务来自亚马逊买家和您的其他销售渠道买家的订单。
无论是否使用亚马逊物流，您都能使用多渠道配送。如果您使用亚马逊物流在亚马逊商城销售商品，则您的现有库存将服务来自亚马逊买家和您的其他销售渠道买家的订单。
注意： 今年晚些时候，多渠道配送将停止为以下偏远邮区提供配送服务： 2898、2899、4875、6798 和 6799。我们鼓励您在此变更生效之前与第三方开发者合作，以防止您的非亚马逊渠道受到任何影响。
Multi-Channel Fulfilment FAQs
What is the difference between multi-channel fulfilment and omni channel fulfilment?
Multi-Channel Fulfilment (MCF) and omnichannel fulfilment are two types of fulfilment options used by online sellers to fulfil orders placed by customers on various sales channels. However, there are some differences between these two methods.
MCF refers to the process of fulfilling orders from multiple sales channels using a single fulfilment method. In the case of Amazon, MCF allows online sellers to use Amazon's fulfilment network to fulfil orders from their own website or other third-party marketplaces. With Amazon Australia’s MCF, the seller sends their inventory to Amazon's fulfilment centre, and Amazon takes care of packing and shipping the orders when they are placed on any of the supported sales channels.
Omni channel fulfilment, on the other hand, refers to the process of fulfilling orders from multiple sales channels using multiple fulfilment methods. In other words, omnichannel fulfilment involves using different fulfilment methods to meet the unique needs of each sales channel. For example, a seller may use drop-shipping to fulfil orders on their own website, while using MCF to fulfil orders on Amazon and a third-party logistics provider for orders placed on other stores.
MCF refers to the process of fulfilling orders from multiple sales channels using a single fulfilment method. In the case of Amazon, MCF allows online sellers to use Amazon's fulfilment network to fulfil orders from their own website or other third-party marketplaces. With Amazon Australia’s MCF, the seller sends their inventory to Amazon's fulfilment centre, and Amazon takes care of packing and shipping the orders when they are placed on any of the supported sales channels.
Omni channel fulfilment, on the other hand, refers to the process of fulfilling orders from multiple sales channels using multiple fulfilment methods. In other words, omnichannel fulfilment involves using different fulfilment methods to meet the unique needs of each sales channel. For example, a seller may use drop-shipping to fulfil orders on their own website, while using MCF to fulfil orders on Amazon and a third-party logistics provider for orders placed on other stores.
What types of ecommerce businesses benefit from MCF?
MCF can benefit a wide range of ecommerce businesses that sell their products on multiple sales channels, including their own website, Amazon, and other stores. Here are some types of businesses that can benefit from MCF:
Small to medium-sized businesses (SMBs)
MCF can be a great option for SMBs that lack the resources or infrastructure to manage their own fulfilment process. By using Amazon's MCF service, SMBs can leverage Amazon's extensive fulfilment network to help reach more customers and grow their sales.
Fast-growing ecommerce businesses
As ecommerce businesses grow, they often face new challenges, such as managing inventory across multiple sales channels and meeting customer expectations for fast shipping. Amazon MCF can help fast-growing businesses meet these challenges by providing a scalable and reliable fulfilment solution.
Seasonal businesses
Some ecommerce businesses experience seasonal fluctuations in demand, such as during the holiday season. MCF can be a good option for these businesses because it helps them to quickly scale their fulfilment operations up or down as needed to meet demand.
How long does it take to set up MCF for my online store?
The time it takes to set up MCF for your online store can vary depending on a few factors, such as the complexity of your products, the number of sales channels you use, and your existing inventory management and fulfilment processes. However, generally speaking, setting up MCF on Amazon can be done relatively quickly.
If you are already selling on Amazon, you can start using MCF right away by enrolling in the service through your seller account. This involves providing Amazon with some basic information about your business, setting up your MCF settings, and integrating your sales channels with Amazon's MCF service. Amazon provides detailed instructions on how to do this, and the process can typically be completed within a few hours or days, depending on the size and complexity of your inventory.
If you are not yet selling on Amazon, but you have an existing online store or sell on other marketplaces, you will need to first create an Amazon seller account and then enrol in MCF. This can take a bit longer, as you will need to go through the process of setting up your seller account and providing Amazon with all of the necessary information to verify your identity and business details. However, once you are enrolled in MCF, you can start using the service to fulfil orders from your other sales channels right away.
If you are already selling on Amazon, you can start using MCF right away by enrolling in the service through your seller account. This involves providing Amazon with some basic information about your business, setting up your MCF settings, and integrating your sales channels with Amazon's MCF service. Amazon provides detailed instructions on how to do this, and the process can typically be completed within a few hours or days, depending on the size and complexity of your inventory.
If you are not yet selling on Amazon, but you have an existing online store or sell on other marketplaces, you will need to first create an Amazon seller account and then enrol in MCF. This can take a bit longer, as you will need to go through the process of setting up your seller account and providing Amazon with all of the necessary information to verify your identity and business details. However, once you are enrolled in MCF, you can start using the service to fulfil orders from your other sales channels right away.
Do you offer custom packaging and branding options?
Amazon will use Amazon branded packaging to ship your orders to your customers. This option is the default option for MCF orders, and it does not incur any additional fees.
How do you handle returns and refunds?
When a customer requests a return or refund, the process is as follows:
Step 1
The customer contacts you directly to request a return or refund.
Step 2
You process the return or refund request in your online store, just as you would for any other non-Amazon order.
Step 3
Should you want the returned product to be shipped back to Amazon Fulfilment Centres you can generate a return merchandise authorisation (RMA) and track the status of a return by checking your Multi-Channel Fulfilment Order Details under FBA Orders.
Once Amazon receives the returned item, our team will inspect it to ensure that it is in a sellable state.
If so, it will added back to your FBA/MFC inventory.
If so, it will added back to your FBA/MFC inventory.
How do you ensure the accuracy of order fulfilment and inventory management?
Amazon's MCF service is designed to provide accurate and efficient order fulfilment and inventory management for online sellers. To ensure accuracy, we employ several strategies, including barcoding and scanning, quality control, and regular inventory reconciliation.
Our barcoding and scanning system tracks every product that enters an Amazon fulfilment centre, assigning a unique barcode that is scanned at every stage of the fulfilment process. This allows Amazon to track inventory levels and ensure that the correct product is picked and shipped for each order, reducing the risk of errors.
Amazon's quality control processes involve regular checks and audits of inventory, picking accuracy, and packaging quality to ensure that orders are fulfilled accurately and to the highest standards. Any issues that are identified during quality control checks are addressed and resolved immediately, helping to maintain high levels of accuracy.
Our team also conducts regular inventory reconciliation to ensure that inventory levels match what is recorded in our system. This helps to identify any discrepancies and resolve them quickly, reducing the risk of stockouts or overselling.
Our barcoding and scanning system tracks every product that enters an Amazon fulfilment centre, assigning a unique barcode that is scanned at every stage of the fulfilment process. This allows Amazon to track inventory levels and ensure that the correct product is picked and shipped for each order, reducing the risk of errors.
Amazon's quality control processes involve regular checks and audits of inventory, picking accuracy, and packaging quality to ensure that orders are fulfilled accurately and to the highest standards. Any issues that are identified during quality control checks are addressed and resolved immediately, helping to maintain high levels of accuracy.
Our team also conducts regular inventory reconciliation to ensure that inventory levels match what is recorded in our system. This helps to identify any discrepancies and resolve them quickly, reducing the risk of stockouts or overselling.
What level of support do you provide for sellers?
Amazon provides a range of support options for sellers that are designed to help them succeed and grow their businesses. Some of the key support resources available to sellers include:
Seller Central
Amazon's Seller Central is a centralised platform that provides MCF sellers with access to a range of tools and resources. From Seller Central, sellers can manage their inventory, track orders, and view sales reports, among other things.
Dedicated support team
Amazon has a dedicated support team that can assist MCF sellers with any questions or issues they may encounter. The support team can be reached via email, phone, or chat.
Help documentation
Amazon provides comprehensive help documentation for MCF sellers, including FAQs, tutorials, and guides. These resources cover everything from setting up MCF to how to generate un-paid returns labels.
Training and education
Amazon offers training and education programs to help MCF sellers optimise their operations and grow their businesses. These programs include webinars, online courses, and in-person events.
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